Terms & Conditions
We also reserve the right to cancel an order at our discretion. If we cancel an order, you will receive a full refund.
All of our prices are in USD and do not include tax nor shipping charges. These will be applied at check out.
All orders are created, packed and shipped from Glendale Arizona 85304.
General processing time is normally within 2 business days, however, during peak times or in case of Mother Nature, it may take longer.
If the shop is closed for any reason (visiting the grandkids, personal emergencies, etc.) we will post a notice on the home page to that effect and our expected date of return.
All orders will be shipped via USPS, using the least expensive way to get to you in a timely fashion. Orders with more than 2 products will be using USPS Priority Mail. That means that it should get to you in 2-3 days after Post Office acceptance and you will receive your tracking number at that time.
If you need expedited shipping, please choose Next Day, or whichever premium service suits your deadline. We'll make every effort to ship according to your needs.
Ensure that when you place your order that you have the correct shipping address. We cannot guarantee that we can correct the address, once the order is placed. Correct shipping addresses are the sole responsibility of the customer.
At this time we are not able to process international shipping.
How to keep your soap longer and fresher.
How to help your soap last longer:
1. Keep it in a dry place. Let it thoroughly dry between uses.
2. Consider purchasing a soap bag, or an organza bag to place your soap in. You can use it instead of a loofah or washcloth and then hang it up to dry.
3. Consider purchasing a soap dish to display your soap in that will keep it elevated out of standing water.
Cancellations, Exchanges & Returns
If you change your mind and wish to cancel your order, we cannot guarantee that we will be able to assist you. If your order has been processed for shipping, we will not be able to provide you a refund.
Due to the nature of our products, we are unable to accept returns. However, if you are unsatisfied with any product, please contact us within 14 days of receipt with your order number and a brief description of the issue. Mistakes happen and we will do everything within our power to ensure your satisfaction.
If your item is damaged in shipping, please email with DAMAGED as the subject and include a picture of the damaged item(s) and package.
SALE ITEMS - Only regularly priced items may be refunded.
Collection of your Personal Information
In order to better provide you with products and services offered on our Site, Tortoiseshell Farms may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
If you purchase Tortoiseshell Farms' products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
Tortoiseshell Farms may also collect anonymous demographic information, which is not unique to you, such as your:
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Tortoiseshell Farms' public message boards, this information may be collected and used by others.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstake or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Tortoiseshell Farms collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Tortoiseshell Farms may also use your personally identifiable information to inform you of other products or services available from Tortoiseshell Farms and its affiliates.
Sharing Information with Third Parties
Tortoiseshell Farms does not sell, rent, or lease its customer lists to third parties.
Tortoiseshell Farms may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Tortoiseshell Farms, and they are required to maintain the confidentiality of your information.
Tortoiseshell Farms may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Tortoiseshell Farms or the site; (b) protect and defend the rights or property of Tortoiseshell Farms; and/or (c) act under exigent circumstances to protect the personal safety of users of Tortoiseshell Farms, or the public.
Tracking User Behavior
Tortoiseshell Farms may keep track of the websites and pages our users visit within Tortoiseshell Farms, in order to determine what Tortoiseshell Farms services are the most popular. This data is used to deliver customized content and advertising within Tortoiseshell Farms to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Tortoiseshell Farms. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the Tortoiseshell Farms website.
The Tortoiseshell Farms website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Tortoiseshell Farms pages, or register with Tortoiseshell Farms site or services, a cookie helps Tortoiseshell Farms to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Tortoiseshell Farms website, the information you previously provided can be retrieved, so you can easily use the Tortoiseshell Farms features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Tortoiseshell Farms services or websites you visit.
Security of your Personal Information
Tortoiseshell Farms secures your personal information from unauthorized access, use, or disclosure. Tortoiseshell Farms uses the following methods for this purpose:
- SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
Tortoiseshell Farms does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
From time to time, Tortoiseshell Farms may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Tortoiseshell Farms or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Tortoiseshell Farms, you may opt-out of such communications by clicking on the unsubscribe button.
Changes to this Statement
Tortoiseshell Farms welcomes your questions or comments regarding this Statement of Privacy. If you believe that Tortoiseshell Farms has not adhered to this Statement, please contact Tortoiseshell Farms at:
Tortoiseshell Farms LLC
4440 W. Altadena Ave.
Glendale, Arizona 85304
Effective as of December 27, 2020