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Terms & Conditions

Tortoiseshell Farms, LLC reserves the right to change or modify any or all of these terms of use at any time.
We also reserve the right to cancel an order at our discretion.  If we cancel an order, you will receive a full refund.
All of our prices are in USD and do not include tax nor shipping charges.  These will be applied at check out.

ORDERS

All orders are created, packed and shipped from Glendale Arizona 85304.

General processing time is normally within 2 business days, however, during peak times or in case of Mother Nature, it may take longer.

If the shop is closed for any reason (visiting the grandkids, personal emergencies, etc.) we will post a notice on the home page to that effect and our expected date of return.

SHIPPING

All orders will be shipped via USPS, using the least expensive way to get to you in a timely fashion.  Orders with more than 2 products will be using USPS Priority Mail.  That means that it should get to you in 2-3 days after Post Office acceptance and you will receive your tracking number at that time. 

If you need expedited shipping, please choose Next Day, or whichever premium service suits your deadline.  We'll make every effort to ship according to your needs.

Ensure that when you place your order that you have the correct shipping address.  We cannot guarantee that we can correct the address, once the order is placed.  Correct shipping addresses are the sole responsibility of the customer.

At this time we are not able to process international shipping.

How to keep your soap longer and fresher.

How to help your soap last longer:

1.  Keep it in a dry place.  Let it thoroughly dry between uses.

2.  Consider purchasing a soap bag, or an organza bag to place your soap in.  You can use it instead of a loofah or wash cloth and then hang it up to dry.

3.  Consider purchasing a soap dish to display your soap in that will keep it elevated out of standing water.

Cancellations, Exchanges & Returns

If you change your mind and wish to cancel your order, we cannot guarantee that we will be able to assist you.  If your order has been processed for shipping, we will not be able to provide you a refund.

Due to the nature of our products, we are unable to accept returns.  However, if you are unsatisfied with any product,  please contact us within 14 days of receipt with your order number and a brief description of the issue.  Mistakes happen and we will do everything within our power to ensure your satisfaction.  

If your item is damaged in shipping, please email to info@tortoiseshellfarms.com with DAMAGED as the subject and include a picture of the damaged item(s) and package.

SALE ITEMS - Only regularly priced items may be refunded.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

We, under no circumstances, sell personal information to any one!

Data Collection

Data Collection

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